Net Rentals
NET RENTALS HELP CENTER

How can we help?

Find answers about setting up your rental business, managing bookings and vehicles, collecting payments, serving customers, and running Net Rentals day to day.

Popular: Security deposits Booking management Rental websites
BROWSE HELP

Find help by topic.

Start with the part of the rental operation you are working on.

START HERE

Getting Started

Set up your business, add your fleet, configure rental rules, connect payments, and prepare to go live.

View setup guide →
OPERATIONS

Bookings

Manage reservations, approval, pickup, active rentals, returns, cancellations, and booking status.

Browse booking help →
VEHICLES

Fleet

Configure vehicles, pricing, deposits, mileage, availability, maintenance, photos, and public listings.

Browse fleet help →
MONEY

Payments & Deposits

Understand rental payments, saved payment methods, security deposits, refunds, fees, and collections.

Browse payment help →
RELATIONSHIPS

Customers & Messages

Manage customer records, portal access, reservation communication, SMS, and email notifications.

Browse customer help →
DIRECT BOOKINGS

Rental Website

Manage your public rental website, template, visual theme, custom domain, and direct booking experience.

Learn about websites →
POST-TRIP

Returns, Charges & Disputes

Review returns, mileage, evidence, deposits, post-trip fees, collection activity, and customer disputes.

Browse return help →
ACCOUNT

Settings & Billing

Manage business settings, notification preferences, account access, billing, and environment controls.

Browse account help →
POPULAR ANSWERS

Common things people need.

01
GETTING STARTED Set up the business
How do I get started with Net Rentals? → Add your first vehicle → Test your setup before going live →
02
BOOKINGS Manage the rental
Understand booking statuses → Review a booking before pickup → Complete a vehicle return →
03
FLEET Configure vehicles
Set vehicle pricing and deposits → Block vehicle availability → Publish a vehicle to your rental website →
04
PAYMENTS Payments & deposits
How security deposits work → Refund a rental payment → Add a post-trip charge →
05
CUSTOMERS Customer experience
Customer portal access → SMS and email notifications → Message a rental customer →
06
RETURNS Close the rental
Review return photos and mileage → Release a security deposit → Review a customer dispute →
07
ACCOUNT Business settings
Manage notification settings → Manage your Net Rentals billing → Switch between Sandbox and Production →
08
WEBSITE Direct booking website
Choose a website template and theme → Connect your custom domain → Control which vehicles appear publicly →
NEED A PLACE TO START?

Set up Net Rentals from the beginning.

Follow the setup guide from your business profile and first vehicle through payments, website testing, Sandbox, and launch.

Open Getting Started →
01 Create your business
02 Add your fleet
03 Configure rental rules
04 Connect payments
05 Prepare your website
06 Test and go live
RENTAL BUSINESS GUIDES

Go beyond the button clicks.

Read practical guides about building stronger rental workflows and operating the business behind the software.

OPERATIONS

Build a repeatable pickup process.

Structure renter clearance, vehicle release, mileage, photos, and access so every pickup follows the same operating standard.

Read guide → PAYMENTS

Understand the security deposit workflow.

Learn where the deposit fits before pickup, during the rental, and through return settlement.

Read guide → DIRECT BOOKINGS

Build a rental business customers can book directly.

Connect your fleet, availability, pricing, customer experience, and public website.

Read guide →
View all Rental Business Guides →
STILL NEED HELP?

Contact Net Rentals.

Reach out when you need help with your account or cannot find the answer you need.

Contact support →