Net Rentals provides software and infrastructure used by rental businesses to manage their operations and by customers to interact with those rental businesses. This Privacy Policy describes how information is handled when you use Net Rentals websites, applications, hosted rental websites, customer portals, dashboards, support services, and related features.
1. Scope
This Privacy Policy applies to personal information processed through services operated by Net Rentals.
Rental businesses that use Net Rentals may separately determine what information they collect from their customers and how that information is used. In those circumstances, the rental business may act as the party primarily responsible for the customer's information, while Net Rentals processes information to provide the platform and related services.
Rental businesses may maintain their own privacy policies, disclosures, rental agreements, and other legal notices. Customers should review those notices when interacting with a particular rental business.
2. Information We Collect
Account information
We may collect information used to create, authenticate, administer, and support an account, including:
- Name.
- Email address.
- Phone number.
- Account credentials and authentication information.
- Business name and business contact information.
- Account preferences and notification settings.
Rental business information
Rental businesses may provide information relating to their operations, including:
- Vehicle and fleet information.
- Vehicle photographs and descriptions.
- Pricing and deposit settings.
- Availability.
- Rental policies and requirements.
- Pickup and return information.
- Business addresses and service areas.
- Website content and branding.
- Business communications and operational records.
Booking and customer information
When a customer makes or manages a rental, information may include:
- Name and contact information.
- Reservation dates and times.
- Vehicle selected.
- Pickup and return locations.
- Booking confirmation information.
- Rental pricing and fees.
- Payment and deposit status.
- Rental agreements and acknowledgments.
- Messages relating to the rental.
- Pickup and return records.
- Mileage information.
- Vehicle condition photographs.
- Post-trip charges and disputes.
- Other information necessary to administer the rental.
Identity and renter requirement information
Some rental businesses require identity, license, insurance, agreement, or other eligibility checks before releasing a vehicle. Information processed for these purposes may include:
- Identity verification results.
- Driver's license information.
- Identity images or verification media.
- Insurance information.
- Signed agreements.
- Verification timestamps and related records.
Some verification processes may be performed by specialized third-party service providers.
Payment information
Payment transactions may be processed by specialized payment service providers.
Net Rentals may receive and maintain information related to those transactions, such as payment status, transaction identifiers, payment method type, limited card information such as the last four digits, refund status, deposit status, and other information necessary to administer financial workflows.
Full payment card numbers and card security codes should be submitted only through approved payment interfaces and not through general messaging, support, or freeform text fields.
Communications
When users communicate through Net Rentals, we may process:
- Messages between rental businesses and customers.
- Support requests.
- Email delivery information.
- SMS delivery information.
- Notification preferences.
- Consent records.
- Opt-out requests.
Device, usage, and technical information
We may automatically collect technical information when the platform is used, including:
- IP address.
- Browser and device information.
- Operating system.
- Pages and features used.
- Authentication events.
- Request timestamps.
- Error information.
- Application logs.
- Security and fraud-prevention information.
3. How We Use Information
We may use information to:
- Provide, operate, and maintain Net Rentals.
- Create and authenticate user accounts.
- Provide hosted rental websites and customer portals.
- Process and manage bookings.
- Support renter requirements and verification workflows.
- Support payments, deposits, refunds, and charges.
- Coordinate pickup, active rental, return, and post-trip workflows.
- Send operational email and SMS notifications.
- Enable communications between rental businesses and customers.
- Provide customer and business support.
- Maintain rental and transaction records.
- Detect and prevent fraud, misuse, and security incidents.
- Troubleshoot errors and improve platform reliability.
- Understand how the platform is used.
- Develop, maintain, and improve Net Rentals.
- Enforce applicable agreements and policies.
- Comply with legal obligations.
4. Rental Businesses and Their Customers
Net Rentals is a multi-tenant platform used by independent rental businesses.
Information associated with a booking may be made available to the rental business responsible for that rental so that the business can administer the reservation, verify requirements, communicate with the customer, provide the vehicle, review the return, handle charges, respond to disputes, and perform other legitimate rental operations.
The rental business may have its own legal obligations regarding information it receives through Net Rentals.
5. How We Disclose Information
Rental businesses
Customer information may be disclosed to the rental business associated with the applicable rental or customer relationship.
Service providers
We may use third-party service providers to support functions such as:
- Cloud infrastructure and data storage.
- Authentication.
- Payment processing.
- Email and SMS delivery.
- Identity verification.
- Electronic agreements.
- Website and domain infrastructure.
- Analytics and error monitoring.
- Security and fraud prevention.
- Customer support.
These providers may process information as necessary to perform services for Net Rentals or the applicable rental business.
Legal and safety purposes
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law or legal process.
- Respond to valid government or regulatory requests.
- Protect the rights, property, or safety of users or others.
- Detect or investigate fraud, abuse, or security incidents.
- Enforce contracts and platform policies.
Business transactions
Information may be transferred as part of a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to applicable law.
6. Email and SMS Communications
Net Rentals and rental businesses using the platform may send operational communications concerning accounts, reservations, payments, deposits, verification, pickup, return, rental status, support, charges, disputes, and other rental-related activity.
SMS messages are sent only where permitted and subject to applicable consent requirements.
Message frequency varies. Message and data rates may apply. Where supported, users may opt out of SMS communications by following the instructions contained in the message or changing applicable notification preferences.
Opting out of SMS does not necessarily prevent communications through other permitted channels, such as email.
7. Cookies and Similar Technologies
Net Rentals may use cookies, local storage, session storage, and similar technologies to provide authentication, maintain sessions, remember preferences, protect the platform, and understand service usage.
Some technologies may be provided by service providers that support Net Rentals.
Browser controls may allow users to restrict or remove cookies, although some features may not function correctly if required storage technologies are disabled.
8. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information.
- Whether an account or rental business remains active.
- Rental and transaction recordkeeping needs.
- Payment and accounting requirements.
- Disputes, claims, or chargebacks.
- Fraud prevention and platform security.
- Contractual obligations.
- Applicable legal requirements.
Information may be retained for longer where reasonably necessary to establish, exercise, or defend legal claims or comply with law.
9. Information Security
Net Rentals uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or loss.
These safeguards may include authentication, access controls, tenant-aware authorization, secure network connections, logging, monitoring, service-provider controls, and server-side validation of sensitive operations.
No system connected to the internet can guarantee absolute security.
Additional information about our security approach is available on the Security page .
10. Your Privacy Rights and Choices
Depending on where you live and applicable law, you may have rights concerning personal information about you, which may include the right to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request information about how personal information is used.
- Request a copy of certain information.
- Withdraw consent where processing is based on consent.
- Appeal certain decisions where applicable law provides that right.
These rights are subject to applicable exceptions and verification requirements.
We may need to retain certain information even after a deletion request when retention is permitted or required for purposes such as transaction records, fraud prevention, disputes, security, legal compliance, or the establishment or defense of legal claims.
If your request concerns information controlled primarily by a rental business, we may direct the request to that business or assist it in responding as appropriate.
11. Children's Privacy
Net Rentals is not designed or directed toward children under 13 years of age, and we do not knowingly seek to collect personal information directly from children under 13 through Net Rentals accounts.
If we learn that information was collected in a manner inconsistent with applicable children's privacy law, we may take appropriate steps to remove it.
12. Third-Party Services and Links
Net Rentals may contain links to or integrations with services operated by third parties.
Those third parties may have their own privacy policies and information practices. This Privacy Policy does not govern services that Net Rentals does not control.
13. Processing Location
Net Rentals and its service providers may process information in the United States and in other locations where applicable providers maintain operations.
Information may therefore be processed outside the jurisdiction where a user originally provided it, subject to applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy as Net Rentals changes, our information practices evolve, or legal requirements change.
When this policy is updated, the “Last updated” date at the top of this page will be revised.
Where required by law, additional notice or consent may be provided before material changes take effect.
15. Contact Us
Questions about this Privacy Policy or requests relating to personal information can be submitted through the Net Rentals contact page.
If your privacy request relates to a specific booking or rental business, include enough information to identify the applicable business and reservation without submitting passwords, full payment card information, or other unnecessary sensitive data.